FAQ

Most of countries, mianly for USA, EU, AU, Canada, if you don't find your country ,just contact us

It depend on your countries

For USA, 5 to 15 business days

For EU, 6 to 12 business days

For Australia, 6 to 18 business day
Just reference, not guarantee
Other Countries, Please inquiry us.

Generally, we ship in about 2-3 business days.

We Ship from our factory on Guangdong Province.

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

Contact us first, with your order number and product code; we will help to clarify what part is missing.For major, expensive and integral product parts we may need to follow it up as a "lost/stolen in delivery".If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.And provide your package picture to show.

Usually, when you import goods from MOCPIXEL， the packet will be inspected by your local Customs office.

There's usually no reason to worry because:

MOCPIXEL provides all the necessary paperwork for your shipment;

In most countries it's pretty easy to import most kinds of goods;

The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

1.Mocpixel.com allows users to place orders without registering. We recommend that you register or log in to your account before placing an order in order to receive order shipping information.
2.Select the correct shipping warehouse according to your country and click Add to Cart.
3.Go to the shopping cart to see the products you add, the quantity, price, discount info, etc. Please double-check that the product info you are ordering is correct before placing your order.
Tip: from this step, you can enter a coupon code to apply discount
4.After confirming the product info, click Checkout to redirect to the next page to enter your shipping info.
5. After filling out the shipping information, click continue to shipping to redirect to the payment page, where you can see the order shipping information and shipping method
6. After confirming the information, click Continue to payment and choose your payment method to complete the payment.
7. If your payment fails please try another online payment method, if none of the above online payment methods are allowed, please contact us via support@mocpixel.com

Only the EU VAT will be paid by us. For other countries, all price show on mocpixel store doesn't include any tax.

We reply email within 24H at working day, if not found please check spam folder. Sometimes our email will be bounced by your email host. Please add our email as whitelist, we send order confirm/ shipping notice from support@mocpixel.com

We allows users to place orders without registering, so maybe your account is inactive. You can contact us to send a active email.